| 1) Where
are you located? |
We have two locations: 2250 Williamsburg Pike,
Richmond, Indiana 47374 and 5300 Dixie Highway, Fairfield, Ohio 45014....top
|
| 2)
What are your shipping charges? |
We ship all domestic orders by way of UPS Ground
out of our warehouse located in Elkhart, Indiana. Some orders will drop
ship out of our vendor's warehouses.....top
|
| 3)
Can I order via FAX? |
Yes, you can fax your orders. Please include
complete product details, full billing & shipping address, phone number,
email address, credit card number, exp. date and full name on Card. We will
reply with a confirmation of your order via phone or email. Our Fax Number
is 765-966-1840. ...top
|
| 4)
What forms of payment do you accept? |
We accept VISA, MASTERCARD, & DISCOVER We also
accept Money Orders via postal mail.
...top
|
| 5) Is your
shopping cart system secure? |
Yes, we use a state of the art credit card
processing system. You will notice the lock on the bottom right hand corner
of your page. Credit Card Numbers are not stored online.
...top
|
| 6)
How long has this company been in business? |
Tom Raper has been in business for over 40 years
and is America's #1 RV Dealer in the United States....top
|
| 7)
How can I contact a real person? |
You can call us, Toll-Free at 800-RAPER-RV. Our
business hours are Monday - Saturday, 8:00AM - 8:00PM Eastern Standard
Time.....top
|
| 8)
Where is my order? |
Our order confirmation emails contain a link to
your order details section, your Order Status & tracking information will be
listed in that section. If you require more assistance, please email
sales@tomraperparts.com
...top
|
| 9)
Why do you use cookies? |
Cookies are pieces of data the web browser stores
on computer hard drives. Cookies enable us to personalize your shopping
experience based on your previous shopping preferences. Most web browsers
may be configured to refuse cookies...
...top
|
| 10) How do
I return an item? |
RETURNS - If you are not pleased
with your purchase, simply return it for a full refund. Please be aware
that shipping and handling charges are not refundable unless we shipped an
incorrect item. Items that show signs of wear, installation or use cannot
be considered for refund.
...top
|
| 11) How
long until my order ships? |
Orders are processed the same or next business
day it is received. Unless an item is on back-order, it is processed the
same day. Our primary shipping method is UPS. Street addresses are required
(no P.O. Boxes please). Shipping and handling charges will be added to
product cost at the time of check out. If one or more items are not
available for immediate shipment, you will be notified and asked to accept a
new estimated ship date or cancel the order. For the customers protection,
website orders over $350.00 must ship to the credit card billing address
only. We apologize for any inconvenience this might cause..
...top
|
| 12) What if
my order arrives damaged or missing item? |
Please report any damage to UPS when they deliver
your package. Please inform us of any damage or missing items within 24
hours. ...top
|
| 13) Do you
charge taxes? |
Orders shipped to Indiana will include tax, all
others will not. ...top
|
| 14) My
company has a product(s) that I would like to offer to RVupgrades.com. How
would I do this? |
We are always interested in offering new products
to our customers. Please contact our Parts Manager...top
|
| 15) Are
your products brand new? |
Yes! We only sell brand new products.
...top
|
| 16) Do you
ship items overseas? |
No. Please contact us if you require help
sales@tomraperrvparts.com
...top
|
| 17)
Can you ship Next Day Air. |
Yes, please call us for additional information at
800-RAPER-RV...top
|
| 18)
How long does shipping take? |
| We ship all domestic orders
out of our Elkart Warehouse by way of UPS. Shipping charges are figured
Real-Time at checkout....top |
