| 1) Where are you
located? |
 We
have two locations:
Indiana location
2250 Williamsburg Pike, Richmond IN 47374
- Local: 765-966-8361
- Toll Free: 800-RAPER RV (727-3778)
- Fax: 765-966-1840
Ohio location
 5300
Dixie Hwy, Fairfield OH 45014
- Local: 513-829-2222
- Toll Free: 877-RV CINCY (782-4629)
- Fax: 513-645-1701
....top
|
| 2)
What are your shipping charges? |
We ship all domestic orders by way of UPS Ground out of our warehouse
located in Elkhart, Indiana. Some orders will drop ship out of our
vendor's warehouses. Shipping charge is calculated on total weigh of items
in your order....top
|
Total
|
Fulfillment
|
|
Weight
|
Res Address
|
|
0
- 10 lbs.
|
$12.50
|
|
11 - 25 lbs.
|
$18.75
|
|
26 - 70 lbs.
|
$31.25
|
|
71 - 100 lbs.
|
$75.00
|
|
101 - 150 lbs.
|
$100.00
|
|
151 - 300 lbs.
|
$125.00
|
|
301 - 500 lbs.
|
$150.00
|
|
500 - 1000 lbs.
|
$187.50
|
|
> 1000 lbs.
|
Quote from OM*
|
|
| 3)
Can I order via FAX? |
No. We are unable to process order received via FAX. You can however
order over the phone....top
|
| 4)
What forms of payment do you accept? |
We accept VISA, MASTERCARD, & DISCOVER....top
|
| 5) Is your shopping cart system
secure? |
Yes, we use a state of the art credit card processing system. You will
notice the lock on the bottom right hand corner of your page....top
|
| 6)
How long has this company been in business? |
Tom Raper has been in business for over 40 years and is America's #1
RV Dealer in the United States....top
|
| 7)
How can I contact a real person? |
All you need to do is call us, Toll-Free at 800-RAPER-RV. Our business
hours are Monday - Saturday, 8:00AM - 8:00PM Eastern Standard Time.....top
|
| 8)
Where is my order? |
Our order confirmation emails contain a link to your order details section,
your Order Status & tracking information will be listed in that section.
If you require more assistance, please email
sales@tomraperparts.com
...top
|
| 9)
Why do you use cookies? |
Cookies are pieces of data the web browser stores on computer hard drives.
Cookies enable us to personalize your shopping experience based on your
previous shopping preferences. Most web browsers may be configured
to refuse cookies... ...top
|
| 10) How do
I return an item? |
RETURNS
- If you are not pleased with your purchase, simply return it for a full
refund. Please be aware that shipping and handling charges are not
refundable unless we shipped an incorrect item. Items that show signs
of wear, installation or use cannot be considered for refund....top
|
| 11) How long until my order ships? |
Orders are processed the same or next business
day it is received. Unless an item is on back-order, it is processed the
same day. Our primary shipping method is UPS. Street addresses are
required (no P.O. Boxes please). Shipping and handling charges will
be added to product cost at the time of check out. If one or more
items are not available for immediate shipment, you will be notified and
asked to accept a new estimated ship date or cancel the order. For
the customers protection, website orders over $350.00 must ship to the credit
card billing address only. We apologize for any inconvenience this
might cause..
...top
|
| 12) What if my order arrives damaged
or missing item? |
Please report any damage to UPS when they deliver your package. Please
inform us of any damage or missing items within 24 hours.
...top
|
| 13) Do you charge taxes? |
Orders shipped to Indiana will include tax, all others will not....top
|
| 14) My company has a product(s)
that I would like to offer to Tom Raper. How would I do this? |
We are always interested in offering new products to our customers.
Please contact our Parts Manager....top
|
| 15) Are your products brand new? |
Yes! We only sell brand new products.
...top
|
| 16) Do you ship items overseas? |
No. Please contact us if you require help
sales@tomraperrvparts.com
...top
|
| 17)
Can you ship Next Day Air. |
Yes, please call us for additional information
at 800-RAPER-RV...top
|
| 18)
How long does shipping take? |
| We ship all domestic orders out of our Elkhart Warehouse by way of UPS....top |
